I really wish I could give these guys a 10-star review. The entire D. A. Burns team from the guys in the work area to the guys who come to your home to do the cleaning are A+. They are professional, talented and very customer-focused.
I have done business with D.A. Burns ever since I moved to Seattle in 1993. I would not do business with any other carpet company.
D. A. Burns and their staff is simply the best; I guarantee it.
Our family bought a new rug so we needed a custom fit rug pad. From the minute I walked in, the customer service at D. A. Burns & Sons was exceptional. Every person I spoke with was professional, courteous and went out of their way to make sure I was well taken care of. This level of service is what I imagine my grandparents experienced. They really deserve a +1 star for going over and above expectations. Additionally, every surface in the store was immaculate! We will be back, for certain.
Classy company! On time, well mannered, no swearing and the best follow through customer service I have experienced in a long time! I don't write very many reviews but I am happy to praise all their hard, exceptional work!
Thank you DA Burns. You just made a life long customer.
From beginning to end the customer service was top notch. The technician called ahead of arrival so I knew when to expect him. He explained things well and the carpet turned out perfect. We are readying to sell the house and thought we would need to replace the carpet, now we do not. I will use this company for all my carpet cleaning needs from now on out.
We take our outdoor cushions to DA seasonally and are always happy with their service. Fast, professional and reasonably priced.
Top level care for carpets and more.
Great service at an affordable price. If you have area rugs to clean it is basically the best option in the Seattle area. I was referred there by owners of other carpet cleaners who specialize in on-site work. I will be back in the future!
Outstanding service. We had a couple rugs treated and they held one for a 2nd treatment just because something was amiss with the quality control tag and they wanted to be sure that we got what we paid for. If I could give a 6th star once a year, this might be it.
DA Burns does amazing and meticulous work and lovingly takes care of your carpets. They also are great about customer service.
This isn't my first review but I can't seem to say enough about this company. I just had my carpets cleaned again (I try and do it 2-3 times per year) and these guys never disappoint. They are professional, nice, hard working and my carpets always look fantastic. They show up on time, they clean up after themselves and they'll even help me move a few things if needed. They're not the cheapest but, they're not expensive either. I've found that you get what you pay for and I always go back to DA Burns. Hands down, the best at cleaning carpets, rugs and upholstery!
Professional, informed and very good. Great customer service.
Jason did a terrific job at our home yesterday; please tell him thanks. The furniture he cleaned looks terrific. And my home-office carpet, which had never been cleaned and was a disaster, looks great!
My wife Terry and I appreciate being able to rely on D. A. Burns for consistent, outstanding service at our four apartment buildings (and now our home). All the best.
We are so very pleased with your service. Pickup and delivery were right on time as promised. The carpets look fantastic. Your men were friendly, gracious and polite. We can’t recommend D. A. Burns more highly.
The tech that came to our house and did the cleaning was outstanding! Professional, informed and very good. Great customer service.
I just wanted to tell you how very pleased we are with the results of our carpet cleaning yesterday. Ron did a spectacular job. I could not be happier with how it turned out and will certainly call again. I will be passing the name of your company to friends and family with high praise for your service. Thank you very much.
Many thanks to you and Jerry for a job well done. I am very appreciative that the two of you were willing to fuss the details with me. Jerry, thanks for requesting a second visit of me to reconfirm direction of the fabric relative to the rug. Some may see it as a bother, but for me, I most enjoy working with people who see the issues and ask the detailed questions. The edge binding is beautifully executed.
It gives me great pleasure to send you the enclosed payment for carpet cleaning. I have always had excellent results from carpet cleaning by D. A. Burns, but this technician (Kelsey), in particular, was outstanding and I want you to know. Thank you for continued excellence and keeping my carpets in great condition!
Wow! Jericho is a remarkable representative of the D. A. Burns customer service attitude and ethic. He is a friendly and supportive person with extensive knowledge and competence. His confidence and positive attitude confirms why we have been long term customers and will continue to be so. Jericho deserves a “way-to-go” recognition for his consistent effectiveness!
South Lake Union
I just wanted to thank you and Del for your excellent service! Our carpets in the office and in the living room look wonderful. Also, our office chairs look great! Better than we could have expected. After having such a cruddy experience with - - - - , working with D. A. Burns has been an absolute pleasure. Thank you again for all your service! You will come highly recommended by our office!
Last Friday, Ron from D. A. Burns cleaned all the carpet in my home. This is the first time I have had the entire house professionally cleaned. I am extremely happy with the whole experience. Ron called first, arrived on time and worked efficiently and thoroughly, completing the job in about two hours. Stains that I didn’t think would come out were successfully removed. It looks like a new house! Ron was courteous and respectful of me and my home. He focused on doing what I needed. He also explained what could not be done, such as completely removing the dark air-exchange borders along the sides of the carpet. By the time he finished, even they were not that visible. There is a reason D. A. Burns has such an excellent reputation. I am sure it is because you employ people like Ron.
Your guy did an excellent job, as always. You call when you say you are going to call and your guy showed up on time. You can’t always say that about customer service. Whenever the subject comes up with friends, I always recommend your company. Thanks so much for the great service.
Just wanted to tell you what great service I received w/ all my carpets – I had a sick dog and had my wool carpets cleaned and all the “stuff” came out to make them beautiful again. Carpets look great, but I’m very impressed with your whole crew! Thanks.
We had our carpets done for the first time today. My wife was home with our two small children and dog. Kirk’s service, professionalism, and work is really impressive. We couldn’t be happier. We’ll definitely be a repeat customer. Thanks again.
Jayson did a real good job spot-cleaning a stain on our carpet. He notified us of his approximate arrival time, giving us plenty of notice time earlier in the day. He explained the possible limitations of his cleaning method and explained various non-self-serving strategies for me to independently pursue if the stain did not come out (6 days later, I’m happy to say that it DID come out). He patiently answered all my questions. He suggested that I set up fans immediately after he finished and then he helped me actually set them up. He voluntarily cleaned up some dog marks in the lobby of our condo after finishing my unit. My commendations to Jayson. We’ll call on D. A. Burns again.
Thank you for such good help (Shaun)! You actually saved the carpet.
Please extend my thanks to Don for his excellent work cleaning the carpet. He is very knowledgeable, friendly & professional. A true asset to your company. I will (and have) recommended D. A. Burns to anyone who needs carpet care.
Jim cleaned my carpets this week. He did a superb job, but even better he was so nice and thoughtful about making sure the cost was not too expensive. I have used D. A. Burns for years, as did my mother. I am glad the excellent service Jim provided me still reflects your many years of service – thank you.
I recently had my rugs and sofa sent to D. A. Burns for cleaning. I want you to know how professional and helpful the two men were who did the pickup. Ron and Nic were really efficient and pleasant. They were both wonderful representatives of the company.
Pat worked at our home yesterday cleaning our stone floor. The quality of his work was excellent, the results outstanding and his demeanor and customer service skills are top notch. He is definitely a “keeper”.
On Thursday, your company cleaned my carpeting. It was so badly soiled because I had been ill for several years, and I thought it was beyond help. Because I had brought in a group of Persian rugs to be cleaned three years ago, I was aware of the quality of your work. The outcome of that cleaning last week was amazing! It hasn’t looked this good since I moved into this apartment fifteen years ago! Keenan was the young man who did the work. He was so polite, attentive to my concerns and I am sure responsible for the outcome. And – he is so good looking! I am 88 years young, and this experience has given me a renewed outlook on life.