Customer Comments

I just wanted to thank you and Clinton for your excellent service!  Our carpets in the office and in the living room look wonderful.  Also, our office chairs look great! Better than we could have expected.  After having such a cruddy experience with    —-, working with D A Burns has been an absolute pleasure.Thank you again for all your service!  You will come highly recommended by our office!

Last Friday, Matt from D. A. Burns cleaned all rugs in my home.  This is the first time I have had the entire house professionally cleaned.  I am extremely happy with the whole experience.  Matt called first, arrived on time and worked efficiently and thoroughly, completing the job in about two hours.  Stains that I didn’t think would come out were successfully removed.  It looks like a new house! Matt was courteous and respectful of me and my home.  He focused on doing what I needed.  He also explained what could not be done, such as completely removing the dark air-exchange borders along the sides of the carpet.  By the time he finished, even they were not that visible. There is a reason D. A. Burns has such an excellent reputation.  I am sure it is because you employ people like Matt.

Your guy did an excellent job, as always.  You call when you say you are going to call and your guy showed up on time.  You can’t always say that about customer service.  Whenever the subject comes up with friends, I always recommend your company. Thanks so much for the great service.

Just wanted to tell you what great service I received w/ all my carpets – I had a sick dog and had my wool carpets cleaned and all the “stuff” came out to make them beautiful again – carpets look great – but I’m very impressed w/ your whole crew!  Thanks.

We had our carpets done for the first time today.  My wife was home with our two small children and dog.  Fred’s service, professionalism and work is really impressive.  We couldn’t be happier.  We’ll definitely be a repeat customer. Thanks again.

Jason did a real good job spot-cleaning a stain on our carpet. He notified us of his approximate arrival time, giving us plenty of notice time earlier in the day. He explained the possible limitations of his cleaning method and explained various non-self-serving strategies for me to independently pursue if the stain did not   come out (6 days later, I’m happy to say that it DID come out). He patiently answered all of my questions. He suggested I set up some fans immediately after he finished and then he helped me actually set them up. He voluntarily cleaned up some dog marks in the lobby of our condo after finished my unit. My commendations to Jason.  We’ll call on D A Burns again.

Thank you for such good help (Jason)!  You actually saved the carpet.

Please extend my thanks to Del for his excellent work cleaning the carpet.  He is very knowledgeable, friendly & professional.  A true asset to your company. I will (and have) recommend D A Burns to anyone who needs carpet care.

Clinton cleaned my carpets this week.  He did a superb job, but even better he was so nice and thoughtful about making sure the cost was not too expensive. I have used D A Burns for years, as did my mother.  I am glad the excellent service Clinton provided me still reflects your many years of service – thank you.

I recently had my rugs and sofa sent to D A Burns for cleaning.  I want you to know how professional and helpful the two men were who did the pickup.  Patrick and Lu were really efficient and pleasant.  They were both wonderful representatives of the company.

Clinton worked at our home yesterday. The quality of his work was excellent, the results outstanding and his demeanor and customer service skills are top notch. He is definitely a “keeper”.

On Thursday, your company cleaned my carpeting.  It was so badly soiled because I had been ill for several years, and I thought it was beyond help.  Because I had brought in a group of Persian rugs to be cleaned three years ago, I was aware of the quality of your work. The outcome of that cleaning last week was amazing!! It hasn’t looked this good since I moved into this apartment fifteen years ago!! Matt was the young man who did the work.  He was so polite, attentive to my concerns and I am sure responsible for the outcome.  And – he is so good looking!! I am 88 years young, and this experience has given me a renewed outlook on life.